Our Policies
How we guarantee you will be treated

We care about you and your experience with Chorefree. We promise that our caretakers will always treat you and your home with the utmost respect.
Hiring a new cleaning company may feel a bit risky to some, we understand, so we’re here to answer any questions or concerns you may have. By being extremely selective on who we bring into the Chorefree cleaning family, you can trust that your home will be safe and sound with any of our Chore Assistants.


Cancellation

It happens, things come up and your appointments need to be cancelled or rescheduled. By giving us 24 hours notice we will be able to cancel or reschedule your appointment free of charge. Under 24 hours notice may be subject to 50% of your cleaning cost.


What happens if I forget my appointment or miss your call?

At the time of the appointment we’ll try to contact you by phone, text and email. If we aren’t successful within a 15-minute time frame, and Should there be no access at time of arrival, there will be a 100% full charge on service for no show.


Arrival times

We always strive for our caretakers to arrive on time. Factors beyond our control may, at times, cause them to be late. We will always do our best to contact you to let you know. Your patience is truly appreciated.


About cleanings that are not applicable to us

For a cleaning that doesn’t match our standards. E.g. the cleaning has conditions that may put our cleaners at risk, or it has a clear abandoned condition, is rotten, etc. We reserve the right to cancel the cleaning and charge a 50% of the total. If you have any questions or would like to discuss the condition of the house before, we invite you to take pictures and call us so we can evaluate it and give you a personalized quote.


About our Satisfaction Guarantee

In the unlikely event you are unsatisfied or you find areas that haven’t had the proper attention to detail, we request that you contact us within 24hrs so we can correct the issues. We may also require photo proof as documentation, so please keep photos of the area(s) on hand. If the area has been cleaned by someone after our cleaners have completed the clean or if too much time has lapsed, our satisfaction guarantee will no longer be valid. If the issue has been brought up within the 24 hour period we will send a Chore Assistant back to correct any missed areas or issues.


Our Limitations for the Standard cleans

The standard clean does not include cleaning of skylight windows and high windows out of reach.
It also does not include moving services of furniture etc.
For more details please refer to the policy section
(Special chores & services)


Special chores & services
  • Exterior window cleaning

  • Moving services

  • Landscaping

  • HandyMan services

  • Painting


  • These services can be pre arranged with the management of Chorefree. Additional charges may be applicable.


About our scope of work

The estimate you will receive is based on the information provided to us by you. We reserve the right to recalculate the estimate upon arrival at the property, should it be dirtier than expected. We will notify you of the extra charges, provide photo proof, and get your approval prior to completing the clean.


Terms & Conditions
Welcome to Chorefree

These terms and conditions outline the rules and regulations for the use of Chorefree's Website. Chorefree is located at: 689 Abbott Street Vancouver V6B 0J2 - BC , Canada.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Chorefree's website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Cookies

We employ the use of cookies. By using Chorefree's website you consent to the use of cookies in accordance with Chorefree's privacy policy. Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


License

Unless otherwise stated, Chorefree and/or it's licensors own the intellectual property rights for all material on Chorefree. All intellectual property rights are reserved. You may view and/or print pages from https://chorefree.com for your own personal use subject to restrictions set in these terms and conditions.


You must not:

Republish material from https://chorefree.com. Sell, rent or sub-license material from https://chorefree.com. Reproduce, duplicate or copy material from https://chorefree.com. Redistribute content from Chorefree (unless content is specifically made for redistribution.)


Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:


Government agencies;


Search engines;


News organizations;


Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and


Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.


These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.


We may consider and approve in our sole discretion other link requests from the following types of organizations:


commonly-known consumer and/or business information dot.com community sites;


associations or other groups representing charities, including charity giving sites,


online directory distributors;


internet portals;


accounting, law and consulting firms whose primary clients are businesses; and


educational institutions and trade associations.


We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Chorefree; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.


These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.


If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@chorefree.com.


Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.


Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or


By use of the uniform resource locator (Web address) being linked to; or


By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.


No use of Chorefree's logo or other artwork will be allowed for linking absent a trademark license agreement.


Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.


Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.


Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:


limit or exclude our or your liability for death or personal injury resulting from negligence;


limit or exclude our or your liability for fraud or fraudulent misrepresentation;


limit any of our or your liabilities in any way that is not permitted under applicable law; or


exclude any of our or your liabilities that may not be excluded under applicable law.


The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.


To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Credit & Contact Information

This Terms and conditions page was created at termsandconditionstemplate.com generator. If you have any queries regarding any of our terms, please contact us.



Privacy Policy
Welcome to our Privacy Policy

-- Your privacy is critically important to us.


Chorefree is located at:


Chorefree, Inc.


689 Abbott Street


BC, Canada V6B 0J2


604-227-4799


It is Chorefree's policy to respect your privacy regarding any information we may collect while operating our website.
This Privacy Policy applies to https://chorefree.com (hereinafter, "us", "we", or "https://chorefree.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.


This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.


- Website Visitors

Like most website operators, Chorefree collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Chorefree's purpose in collecting non-personally identifying information is to better understand how Chorefree's visitors use its website. From time to time, Chorefree may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Chorefree also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users ordering services on https://chorefree.com. Chorefree only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.


- Gathering of Personally-Identifying Information

Certain visitors to Chorefree's websites choose to interact with Chorefree in ways that require Chorefree to gather personally-identifying information. The amount and type of information that Chorefree gathers depends on the nature of the interaction. For example, we ask visitors who sign up for services at https://chorefree.com to provide a username and email address and other information.


- Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


- Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Chorefree and does not cover the use of cookies by any advertisers.


- Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


- Protection of Certain Personally-Identifying Information

Chorefree discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Chorefree's behalf or to provide services available at Chorefree's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Chorefree's website, you consent to the transfer of such information to them. Chorefree will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Chorefree discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Chorefree believes in good faith that disclosure is reasonably necessary to protect the property or rights of Chorefree, third parties or the public at large.


If you are a registered user of https://chorefree.com and have supplied your email address, Chorefree may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Chorefree and our products. We primarily use our newsletters to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Chorefree takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


- Aggregated Statistics

Chorefree may collect statistics about the behavior of visitors to its website. Chorefree may display this information publicly or provide it to others. However, Chorefree does not disclose your personally-identifying information.


- Cookies

To enrich and perfect your online experience, Chorefree uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Chorefree uses cookies to help Chorefree identify and track visitors, their usage of https://chorefree.com, and their website access preferences. Chorefree visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Chorefree's websites, with the drawback that certain features of Chorefree's websites may not function properly without the aid of cookies.


Privacy Policy Changes

Although most changes are likely to be minor, Chorefree may change its Privacy Policy from time to time, and in Chorefree's sole discretion. Chorefree encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


- Credit & Contact Information

This privacy policy was created at https://termsandconditionstemplate.com/privacy-policy-generator/. If you have any questions about this Privacy Policy, please contact us via email at info@chorefree.com or phone 604-227-4799.



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